Payments should be made via bank transfer or PayPal. Please be sure to cover any bank fees that your institution may charge for the transaction.
Flip wear utilizes a private shipping company for its speed, dependability, and ability to provide accurate and up-to-date tracking. Once your order is on its way, an email will be sent to you including tracking information (if available), the ship date, and the estimated date of delivery. While we at Flip wear will track your shipment’s status, it’s recommended that you stay informed as well by checking out the shipping company’s website for final details. If we notice any delays or issues with your shipment, we’ll contact you immediately to ensure that any problems are resolved as quickly as possible.
All shipping costs that we place on any order will include all duties and fees, so you will only need to sign the receipt upon delivery.
Flip wear wants that your order arrives in the best quality possible and error-free. Before shipping out, we check each order carefully. However, please look over your order upon delivery to ensure that everything is included and correct.
If any errors are found or items are missing please contact Flip wear within 15 business days of delivery. We will evaluate your claim and refund or replace your items as quickly as possible if it has been determined that the error is ours. Please note that failing to notify us within 3 weeks may result in your claim not being accepted.
Choosing the incorrect size is not considered an error on our part—make sure that your players consult the sizing charts to make the right choice when placing their order. Also, damages incurred due to wear and tear may not be deemed manufacturing defects.
Orders can be produced and shipped within 4-6 weeks. Production begins once the final design, order, and payment are confirmed.