DR SAND & MR GRASS 2023 LIMITED EDITION

FREQUENTLY ASKED QUESTIONS

ORDERING

Just fill out our order request form or email us at info@flipwear.es and we will guide you through the processes of design submission, ordering, and payment.

There is no extra charge for names and numbers.
No minimum order is required.

For questions regarding sizing, please refer to our sizing guide. If you are still unsure how an item will fit, we can send you a sample box of the products you are interested in for a refundable deposit.

All youth teams are eligible for special discounts. Please contact us for more information.
Production time will still be approximately 6 – 8 weeks. However, with your design already on file, the overall reordering process should be quicker.
If you are interested in producing customized items for your event, contact us and we can discuss options and pricing.

DESIGNS

Our initial services are free although we do request an initial deposit. Please see our design guidelines for more information.

Please send your design in vectorized format (.ai/.pdf/.eps) for best results.

Shoot us an email at info@flipwear.es and we will provide the templates you need.

Sublimation is a process where the ink is directly fused into the fabric, resulting in vivid colors that will not fade or crack with extended use. The feel and fit of the product are the same, plus the design options are limitless!
Absolutely. It would be treated as a small order with applicable charges for the product and shipping.
Once the order and payment have been confirmed, production begins and orders cannot be cancelled.

TIMELINE | SHIPPING | RETURNS

Once confirmation of the design, order, and payment have been made, regular production time is 6 – 8 weeks. This does not include shipping times, which can vary.
We use private shipping services instead of regular post to ensure secure and timely delivery. Typically, shipping takes no more than a week, and we will provide tracking information so you can follow your order’s progress. However, once it leaves our hands, we have no control over delivery time, which can be affected by any number of factors.
All shipping costs are based on the final weight, box dimensions, and the destination with prices ranging from 1.75 – 2.50EUR per item. Once your order is completed, we will provide a final shipping cost that includes all duties and taxes.
Customer satisfaction is our priority. If your product arrives with a defect or manufacturing error, please let us know within 15 days from receipt of your order and we will discuss a repair or replacement.